What Shoppers Say: Serta iComfort Reviews

What Shoppers Say: Serta iComfort Reviews

Serta iComfort Reviews give consumers the scoop on what shoppers really think about this mattress line. For those of you that may be considering purchasing any type of mattress, it is always wise to do your homework to see how well the bed you are interested is fairing in the market. Reviews offer an insight that you are only able to get from a source that has actually experienced the product.

Serta iComfort Reviews: Pros and Cons from Shoppers

Serta iComfort reviews are important for people that like to research a potential purchase before buying. Anybody that is considering buying a product should always see how it fairs against competition and how it rates with consumers and the same is true for mattresses. After all, a bed is a purchase that can be expensive and the quality of your mattress is something you plan to live with for several years. This is what shoppers have to say about Serta iComfort mattresses in particular. (To see a comparison of multiple mattress brands, see our article on What Brands Have the Best Mattress Reviews?).

Positive Reports

Serta iComfort is a mid-level memory foam bed collection. This automatically places this brand in the position of competing with leading memory foam brands in the market. How is it fairing? Quite well, actually. Most reviews indicate that Serta iComfort is on par with pain relief that is attributed to other leading brands. There are positive remarks that indicate that the bed has motion isolation like other quality memory foams which proves to aid disrupted sleep for buyers.

While the brand is giving other memory foam beds a run for their money, there is one thing that puts this mattress above the rest. Most memory foam mattresses are created with a complex chemical makeup that produces an odor that may take several weeks to fade away. Serta claims to use more eco friendly materials in this line to reduce that. Consumers have indicated that the line does not have as a strong a chemical odor as standard memory foam and many Serta iComfort reviews indicate that there is no off-gassing at all, though about 10% appear to still notice some.

While the lifespan of the Serta iComfort is yet to be determined due to this mattress being fairly new to the market, the guarantee that comes with this purchase indicates that consumers have nothing to worry about. The warranty on this bed is 25 years with a trial period of 120 days. This above the average warranty offer from other memory foam brands.  The average price for a queen size mattress is $1,100-3,800 with prices increasing with more thickness, putting prices in the medium-to-high range.

Negative Reports

There are a number of terrific things reported about this mattresses as indicated above, however; there are a few things that consumers are not happy about in Serta iComfort reviews. The major issue is with the firmness of the bed. Many consumers have pointed out that the mattress that they tested and the actual mattress that they received were very different in firmness. Most reports indicate that the bed that was received was much stiffer than they expected and remained such. Other reports indicate impressions forming in the first few months, which could indicate durability issues with some models (possibly due to the introduction of the gel, or lower density foams).

Heat retention is a huge complaint for most memory foam mattresses, and Serta iComfort reviews don’t escape this problem. There have been reports that this mattress retains heat and makes for an uncomfortable sleeping environment. This is common among memory foam mattresses, but iComfort seems to get higher complaints which may be attributed to the gel-infused memory foam that has been reported as retaining more heat, even though Serta makes claims that it actually supposed to be cooler. Recent studies from Cargill and Tempurpedic indicate that gel-infused memory is not cooler than standard or plant-based memory foams.

Other buyers have said that the dimensions of the bed seem much smaller than they had thought. It is unsure if this is a perception or an actual issue of smaller size. Also, this bed has been reported as being above average for heaviness. This has posed a problem for some people being able to situate the bed or move later.

Overview of  Serta iComfort Reviews

This line is reported as being an overall good option, receiving higher ratings than innersprings but variable compared to other similar quality memory foam beds. There are a number of positive things that stand out when it comes to this bed such as: comfort, less chemical odor, and of course the warranty and trial period. However, there are a few problems that have been reported that center mostly on heat retention, durability, size, and firmness. In short, Serta iComfort reviews indicate that this is a prominent memory foam mattress that is able to compete amongst the best brands in the market, but it is still important to research and compare models to find the best mattress for budget and particular needs.

Be Sociable, Share!


  1. I bought this bed and for three months was very happy. After that time the bed has lost it’s firmness. When I contacted Serta they sent someone to come and measure the bed. Without sitting on it it measure 3/8 inches of lost firmness.’they will not do anything about it. They said to call them back in three months. So I twist and turn every night because there is no support.
    I suggested that they have someone sit on the bed and see for themselves. Their answer was that that is not the way they check their mattresses.
    I would run the other way if I where you.
    When you sit on the edge of the bed it goes all the way down. When I first got it, it was firm.
    Hope this was helpful. Good luck
    Miserable in Melbourne

  2. Well, that scared me away from Serta!

  3. The serta I comfort mattress we purchased from Mattress Firm was the worst mattress with sever sagging in less than a year, extremely uncomfortable. What makes matters worse is the customer service! We contacted mattress firm and Serta. They are both difficult and do not stand behind their word or product!!!

  4. Anita de Groot May 30, 2013 Reply

    When bed was purchased we were pleased. Shortly after the 120 trial period the bed firmness declined. When I sit at the foot of the bed it is nice and firm like it orginally was at the head of the bed. Problem is I don’t sleep at the foot of the bed. Contacted customer service and was told there isn’t an issue! I can’t rotate like a regular mattress as it is attached to the base! Sick of manufacturers giving consumers the shaft! The bed cost over $8000 and 8 months later it is crap! Might as well have bought a $899 mattress/boxspring would be just as unhappy but have $7000+ in my bank:(

  5. Sandra McMahon July 3, 2013 Reply

    Same on my icomfort. After two months, my husband and I are both in separate holes. We are both up during the night trying to work the pain out of our back and hips. Big hump in between us. No satisfaction from the company or the store where we bought this. They even charge you if someone would come and check it just to tell you there is nothing wrong with it. Serta will never see another dollar from us! Over $1300.00 for nothing but misery!


  7. Unhappy Customer July 25, 2013 Reply

    What a waste of money. That 120 trial is a joke, it takes much longer to determine if the mattress is a good fit. 2000.00 for quick sand. You start at the edge and you end up in a rut in the middle of the darn thing. Don’t even think about using this bed for intimate moments, OMG total frustration because you can’t move, it literally feels like you are in quick sand. Owners for less than a year, my husband was having so much back pain, we snatched it off and replace it with the good old fashion spring mattres that was up in the guest bedroom. What a costly disappointment.

  8. Elaine Wigginton July 25, 2013 Reply

    Bought I comfort mattress. Awful smell. Bad on my allergies. Arthritis is worse. Pain has doubled since using for five weeks. At 2,500.00, it is a terrible waste. Does not keep me cool, as advertised. Was told I would get use to it. Not hardly. Do not waste your money. Has no support.

  9. Where are the attorneys for class-action lawsuits?

  10. I purchased this icomfort a year and a half ago due to back problems with the softness of my old mattress. I was told by the sales person that you could flip it 2 or three times a year, but actually wasn’t necessary. After six months, the bed seemed softer where I slept. We flipped the mattress. Within two days it seemed saggy again. I have dealt with it for the past year trying to decide if it was my imagination or not. The bed didn’t look lower when I got up? My back is starting to hurt again. This morning I thought that I would research this. WOW! And I am still paying for it. Thanks for everyone’s comments.

  11. OMG!!! I’m so glad I found this page I was seriously thinking buying one of these for my fybro and other health problems. Now I know to run..

    thanks for your comments….

  12. Maggie May December 8, 2014 Reply

    I wish I would have read all the reviews prior to wasting this much money on a mattress. It is horrible. The first one we had, you thought you were sleeping in a hammock. When they replaced it within the 120 days, at first I liked it. Now after a couple of years, my back pain is horrible. My husband who had no problems prior to getting this mattress, now has bad hip pain. I called the furniture store and they said it would cost $69.00 to send someone out to check it. Or I could measure it myself, which I did. Ours is over 1 1/2″ sagged in certain parts. You wouldn’t think a 1 and 1/2″ sag was bad, but when you lay down you sink into a sink hole. I’m not exaggerating you are in a hole and that is where you stay until you climb out in the morning. My pain as I said is horrible. For the last week and a half I have been sleeping on the couch and I have some relief by doing this. It is so bad my husband and I argue who has to sleep on this mattress, we both want the couch. I’m going to write and complain to anyone until who will listen until they do something about ripping people off.

  13. We have gone through 3 beds in 5 years They were great for the first 6 months but then they all started having indents where your shoulders and hips are. these mattresses all came from Sears they replaced the 2nd one and the same thing happened with in a year and we now have yet another one from sears and we have boards under the mattress,that is only 6 months we did not take the warranty because we had so much of out experience we already went through Sears won’t replace it this time, So never buy at Sears the mattress don’t stand up.

  14. Donah Davison March 6, 2015 Reply

    I wish I read these reviews before I spent almost $3000.00 on it. The only thing I like is the adjustable base but I wish I had gone with the king because hubby goes to sleep earlier than I do. But I have the same problem. Hubby and I are both sleeping in holes and there is a big hump in the middle of the bed. This was by the 6 month mark.I wake up in the middle of the night feeling like I am twisted. I wake up in the morning with back and hip aches. This was a major expense for me but I thought it would be worth it due to my chronic pain. This bed is worse than my old spring mattress. When I get enough money saved this bed is going in the guest room and I will be purchasing a new one. It will NOT be a Serta. What a huge waste of money!

Leave a Comment

Your email address will not be published. Required fields are marked *